Info & Support
THT Direct helpline
Call THT Direct on 0808 802 1221 for support, advice and information or email us at [email protected].
We’re open:
10am to 6pm, Monday to Friday
Our phone number is 0808 802 1221.
This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.
How we can help
Our advisers can provide emotional support if you are worried about your sexual health or have concerns about living with HIV. We can help you access services local to you across the UK, whether provided by us or by someone else.
If your call is complicated then one of our advisers may need to call you back when they’ve done some research. We’ll tell you when we are going to call back. We can also send out information to your home for you to read, in a plain envelope.
Live chat
Monday to Thursday:
We’re trialling a new live chat service to offer you support without the need to make a phone call.
The chat is open Monday to Friday at the following times:
- 11am to 1pm
- 3pm to 5pm
Live chat is anonymous and confidential. We’re offering it alongside our phone helpline, initially at the times given above.
Navigating happy, healthy sex if you're trans or non-binary
Being sexually healthy means having the confidence and skills to ask for the sex that makes you feel good, in a way that is mutually consensual between you and your sexual partner(s). Communicating with your partner before and during sex can sometimes be awkward, but it’s the best way to ensure you are both happy and comfortable with what’s happening. Remember, you can change your mind at any point and stop.
Checking in before sex is also a great time to decide on what barriers and protections you are going to use.
Learn more about navigating sex and consent tht.org.uk/trans
Swansea services
Please note that attendance is by appointment only.
HIV testing
For HIV testing, please visit the Singleton Clinic by appointment only or order a free test online from Sexual Health Wales.
Counselling for people living with HIV
Our counselling service supports people who are living with HIV to explore what it means to them – from diagnosis, to relationships, to medication adherence, to starting a family, to living with other illnesses, and everything in between.
Our counsellor aims to provide you with a safe space, without judgement, where you can learn to deal with your HIV and to live a healthy and fulfilling life.
Our counselling service also offers people an opportunity to work toward understanding themselves in terms of their sexual identity, gender identity, and dealing with chemsex issues.
Please note that counselling is by appointment only. To discuss whether counselling is right for you and to make an appointment only, please email [email protected].
Living well services for people living with HIV
Online Peer Support for people living with HIV
My Community
A peer-led online forum for people living with HIV where people with HIV can chat “live” via group chat or private chat with members or volunteers. tht.org.uk/mycommunity
There’s a specific space for people living with HIV in Wales, and peer support in Welsh language is available.
Work and Skills
Supporting people with HIV who are unemployed and looking to get back into work through online workshops, online mentoring and connections to volunteering and employment opportunities. tht.org.uk/workandskills
Before 96 Peer Support Group
A monthly online peer support group for long term diagnosed people to discuss topics important to them. Second Tuesday of the month 4 – 5:30pm via Zoom. tht.org.uk/livingwell
Common Bond Peer Support Group
A monthly online peer support group for women living with HIV (inclusive of trans women and non-binary people living with HIV) to meet others and learn and grow together. Third Tuesday of the month 7 – 8:30pm via Zoom. tht.org.uk/livingwell
