Info & Support

THT Direct helpline

Call THT Direct on 0808 802 1221 for support, advice and information or email us at [email protected].

We’re open:

10am to 6pm, Monday to Friday

Our phone number is 0808 802 1221.

This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.

Live chat

Monday to Thursday:

We’re trialling a new live chat service to offer you support without the need to make a phone call.

The chat is open Monday to Friday at the following times:

  • 11am to 1pm
  • 3pm to 5pm

 

Live chat is anonymous and confidential. We’re offering it alongside our phone helpline, initially at the times given above.

Navigating happy, healthy sex

Being sexually healthy means having the confidence and skills to ask for the sex that makes you feel good, in a way that is mutually consensual between you and your sexual partner(s). Communicating with your partner before and during sex can sometimes be awkward, but it’s the best way to ensure you are both happy and comfortable with what’s happening. Remember, you can change your mind at any point and stop.

Checking in before sex is also a great time to decide on what barriers and protections you are going to use.

Learn more about navigating sex and consent tht.org.uk/trans

Swansea services

Please note that attendance is by appointment only.

HIV testing

For HIV testing, please visit the Singleton Clinic by appointment only or order a free test online from Sexual Health Wales.

Counselling for people living with HIV

Our counselling service supports people who are living with HIV to explore what it means to them – from diagnosis, to relationships, to medication adherence, to starting a family, to living with other illnesses, and everything in between.

Our counsellor aims to provide you with a safe space, without judgement, where you can learn to deal with your HIV and to live a healthy and fulfilling life.

Our counselling service also offers people an opportunity to work toward understanding themselves in terms of their sexual identity, gender identity, and dealing with chemsex issues.

Please note that counselling is by appointment only. To discuss whether counselling is right for you and to make an appointment only, please email [email protected].

Further information

For additional support, please contact our free THT Direct helpline.

How we can help

Our advisers can provide emotional support if you are worried about your sexual health or have concerns about living with HIV. We can help you access services local to you across the UK, whether provided by us or by someone else.

If your call is complicated then one of our advisers may need to call you back when they’ve done some research. We’ll tell you when we are going to call back. We can also send out information to your home for you to read, in a plain envelope.

You can contact us to find out about:

  • Testing for HIV or other sexually transmitted infections (STIs).
  • Accessing PrEP or PEP.
    Prosecutions for transmission of HIV.
  • Any other questions about improving your sexual health.

You can get in touch with us by email to [email protected].

We’ll try and respond within three working days. If your question is urgent – such as about accessing PEP – then try calling for a quicker response.

If you prefer, you can email us and provide a telephone number so that we can call you.

Chemsex

Let’s Talk About Chemsex

Our free online group for gay and bisexual men.

These sessions are for men who have sex with men and trans/non-binary people who take part in chemsex and would like to make a positive change to their use of chems.

This means we won’t ask you to stop your chems use completely if this is not your goal. You may want to explore how to use more safely, and how to protect yourself and others. In order for the group to be effective, and for you to get the most from it, we do ask that you set yourself a realistic goal personal to you, which the group will support you to achieve.

The group will run weekly in the evenings at 6pm. Sessions will last for up to two hours and run for six consecutive weeks.

 

If you’d like to register your interest, please fill in the sign up form on the Friday/Monday site.

Speak to someone

We’re open:

10am to 6pm, Monday to Friday
Our phone number is 0808 802 1221.

This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.

Live chat

We’re trialling a new live chat service to offer you support without the need to make a phone call.

The chat is open Monday to Friday at the following times:

  • 11am to 1pm
  • 3pm to 5pm

Live chat is anonymous and confidential. We’re offering it alongside our phone helpline, initially at the times given above.

At the end of your chat session, you’ll be directed to an online survey about your experience. Please take a few minutes to fill this in as it helps us to understand how live chat is working. We’ll use this feedback to develop the service further.