10am to 6pm, Monday to Friday
Our phone number is 0808 802 1221.
This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.
We’re trialling a new live chat service to offer you support without the need to make a phone call.
The chat is open Monday to Friday at the following times:
Live chat is anonymous and confidential. We’re offering it alongside our phone helpline, initially at the times given above.
At the end of your chat session, you’ll be directed to an online survey about your experience. Please take a few minutes to fill this in as it helps us to understand how live chat is working. We’ll use this feedback to develop the service further.