Lived experience leading the way in Wales

A keyboard key 'access'.

Terrence Higgins Trust Cymru has been working closely with the people of Wales to establish an innovative online peer support group across the country for people with lived experience of HIV. Starting in early January, the four-session ‘Introduction to online peer support’ user involvement programme explored a range of crucial issues related to developing online […]

Speak to someone

We’re open:

10am to 6pm, Monday to Friday
Our phone number is 0808 802 1221.

This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.

Live chat

We’re trialling a new live chat service to offer you support without the need to make a phone call.

The chat is open Monday to Friday at the following times:

  • 11am to 1pm
  • 3pm to 5pm

Live chat is anonymous and confidential. We’re offering it alongside our phone helpline, initially at the times given above.

At the end of your chat session, you’ll be directed to an online survey about your experience. Please take a few minutes to fill this in as it helps us to understand how live chat is working. We’ll use this feedback to develop the service further.