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Web service update 20 May 2026

tht.org.uk and aidsmap.com will be temporarily unavailable from 6pm on Wednesday 20 May 2026 until the morning of Thursday 21 May 2026 while we carry out a critical security update. We apologise for any inconvenience this may cause.

If you need support, advice or information during this time, you can contact THT Direct:

You can continue to support our work by making a donation or becoming a Friend of aidsdmap. 

Thank you for your understanding.

Speak to someone

We’re open:

10am to 6pm, Monday to Friday
Our phone number is 0808 802 1221.

This is free to call from all UK landlines and most major mobile networks. It won’t appear on your telephone bill.

Live chat

We’re trialling a new live chat service to offer you support without the need to make a phone call.

The chat is open Monday to Friday at the following times:

  • 11am to 1pm
  • 3pm to 5pm

Live chat is anonymous and confidential. We’re offering it alongside our phone helpline, initially at the times given above.

At the end of your chat session, you’ll be directed to an online survey about your experience. Please take a few minutes to fill this in as it helps us to understand how live chat is working. We’ll use this feedback to develop the service further.